When my lead service writer quit 14 months ago, I was really, really worried that my other service advisor wouldn’t be able to reach our goals by herself. I quit taking off on Fridays and started staying at the shop. As October rolled around, I started realizing she was on track to our goal. When November came, I went to APEX without a worry about my business and the way things run. I started feeling comfortable enough to take Fridays off, again. At the end of the year, we surpassed our goal by $700,000. I claim a lot of that because the way Rick taught her. I can step back. I don’t have to be involved in the day-to-day operations of my business to watch it make money. You want to make more money? Do you want your service writers to make you more money? Do you want your service writers to understand how to take care of customers; how to handle problems; how to talk to people; how to read people and understand what they really want? Rick will open their eyes up so they can do that.

Like most technicians-turned-shop owners, we were robbing Peter to pay Paul to cover bills. But since joining Advisor Accelerator, our average ROs have increased tremendously. Now I can proudly say there’s a good little nest egg stuck back. This year we were able to do Christmas bonuses at Thanksgiving, and a paid week of time off between Christmas and New Years. We’re adding other benefits for our employees, and as a business owner, that feels great. As far as the front desk goes, I am almost non-existent other than walking onto the other side to sit down with customers and ask how their kids; grandkids are doing. I know I can say to my advisors, ‘Hey, y’all take care of it; run it. You know what needs to be done; go do it.’ It’s really nice. If you’re thinking about enrolling your advisors, absolutely do it. You don’t know what you don’t know. Rick’s availability; his willingness to be there to answer questions...that’s spot on. It’s not a bill. It’s an investment and the more you put into it, the more you will get out of it.